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Frequently Asked Questions (FAQ)


Most Frequently Asked

How much is shipping? - Where do you ship to? - What is your return policy? - Is my information secure?

Shipping Cost & Time

How much is domestic shipping?
Domestic shipping UNDER 3 items is $3.00, and OVER 3 items is FREE. An upgrade to Priority is $5.00 FLAT-RATE for all of your items. These rates include anywhere in the US, as well as APO, FPO & DPO.

Do you ship to APO, FPO, DPO?
Yes, we do. Follow these steps:

1. For city, enter APO, FPO, or DPO.
1. For state, Enter the two-letter code for the region where the recipient is stationed. Usually, but not always, the code is "AE" for recipients stationed in Europe, Canada, Africa, or the Middle East; "AA" for recipients stationed in the Americas; and "AP" for recipients stationed in Asia or the Pacific.
2. Select United States as your shipping country.

I can't seem to ship to my country, why?
We do not ship to certain countries due to fraud, you can see what countries we do ship to in the question below.

What countries do you ship to?
United States of America, Canada, United Kingdom, as well as Argentia, Australia, Austria, Bahamas, Belgium, Brazil, Canada, Chile, Colombia, Costa Rica, Croatia, Czech Republic, Denmark, Dominican Republic, Estonia, Finland, France, Georgia, Germany, Greece, Guam, Hungary, Iceland, Ireland, Israel, Italy, Japan, Mexica, Netherlands, New Zealand, Norway, Peru, Poland, Portugal, Puerto Rico, Romania, Russian Federation, S. Africa, Spain, Sweden,Switzerland, Turkey and the United Kingdom.

How much is international shipping?

Canada All other countries
- Standard mail base cost is $5 per order, plus $1 for each additional item.
- Express (faster) mail base cost is $9, plus $1.50 for each additional item.
- Standard mail base cost is $5.95 per order, plus $1.75 for each additional item.
- Express (faster) mail base cost is $12, plus $2.25 for each additional item.
NOTICE: Bulk orders over 9 items pay a 9.95 freight charge, which will be included in the shipping price.
 

How long does domestic shipping take?
Orders are shipped from Northern California, standard shipping will take 5-9 days. You can upgrade to priority shipping, and this takes 3-5days.

How long does international shipping take?
We have a 1-2 week option, and a 2-4 week option. Occasionally the postal service can experience delays with international shipments.

 

Returns & Support

What is your return policy?
You can return an item within 45 days of purchase, for an exchange or refund. Click here for the form.

Do you ship exchanges for free?
For domestic orders and international orders, yes. We will ship your new items out right after we receive your old ones.

Can I order more items with my exchange?
Yes. There will be a shipping charge for these, you can add items on our return form, here.

How do I contact somebody about something else not listed here?
Please email us, info@deezteez.com and we will get back to you promptly.

 

Security & Payment Types

What can I pay with?
We accept all major credit cards, VISA, MasterCard, AMEX, and Discover. We also accept PayPal.

Do you store my credit card information?
No we do not.

Is my information secure?
You're payment information is secure and protected by encryption. You can verify this by clicking on our security seal located at the bottom right of the website. We are secured by GeoTrust QuickSSL.

 

Sizing & Shirt Colors

What is the difference between Hanes and American Apparel?
Hanes is a bit more boxy, thicker, and a heavier shirt. American Apparel is lightweight, ring spun cotton tee with a tighter fashion fit. It is also Made in America.

How will things fit me?
You can view our sizing information here.

I'm thinking of ordering a shirt in a color that isn't displayed, what will it look like?
You can view our color chart for shirts here.


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